Q. My new Oticon hearing aids sound wonderful. I should have gotten some years ago. When I direct stream a movie on my iPad, a video call on my MacBook Pro, a phone call, music or book on tape from my iPhone into my hearing aids, the signal will alternate back and forth between my hearing aids. My hearing center is stumped. Do you have any suggestions?
A. Congratulations on your Oticon hearing aids. I am glad you chose to hear better. It also sounds like you take advantage of the hearing aids’ streaming capabilities.
Hearing aids rely on Bluetooth signals to talk with other devices like a smart phone, a desk top computer, a laptop, a tablet, a television adapter, etc. With Apple devices like iPhones, iPads, MacBooks, and iMacs, each device will try to grab the Bluetooth connections with your new Oticon hearing aids. New Oticon hearing aids can pick up a Bluetooth signal from up to 100 feet away.
When you want to listen to a video call from your MacBook Pro through your Oticon hearing aids, turn the Bluetooth signal off on all your other Apple devices within 100 feet. You do not need to turn the devices off. Just disable their Bluetooth signals.
When just one Apple device sends a Bluetooth signal, you will hear much clearer since both of your Oticon hearing aids should pick up the lone signal.
Call us at the Better Hearing Center of Austin. We are seeing patients and following healthy protocols. Get your ears checked and your hearing tested. Listen to hearing aids tuned for your needs. We provide a 4-week hearing aid trial with follow up appointments for our patients to fully test hearing aids before they make a final purchase.