Q. I bought some high-dollar hearing aids last year in Missouri before moving to South Austin. I have called around town and cannot find anyone to work on them here. Why is that?
A. When you say, ‘work on them’, I believe you mean, ‘program them’. To program a hearing aid, a hearing center needs to have the proper software and connectivity equipment in order to communicate with hearing aids.
Some regional and local hearing aid centers use private label hearing aids that are made by a major manufacturer but sold under the hearing center’s label. When this happens, the manufacturer customizes the software so that only that specific hearing center can program the hearing aids.
If this is the case, a hearing center in Austin can send the aids back to the original manufacturer and have them update the hearing aids to allow the manufacturer’s non-customized software to be used to re-program the aids locally.
If when you say, ‘work on them’, you mean, ‘clean and service them’, any local hearing center should be able to clean and provide basic maintenance for your hearing aids even though you bought them elsewhere.